Ensura Health has adopted a Return Policy that we feel reflects our high standards in Customer Service while respecting the delicate medical nature of the products we sell.
Discrepancy or Damaged Goods Return Instructions
Upon receiving your order, please confirm its accuracy by comparing it to the included Packing List or email confirmation. Additionally, please inspect your order for any manufacturer defects or damage that may have occurred during transit. In the event that there is a problem with your order after your initial inspection, please contact Customer Service via email at email@example.com or call us at 206-812-0548 within forty-eight (48) hours of delivery.
Due to the medical nature of the products we sell and to ensure our customers' and employees’ safety, we cannot accept returns on the following items.
- Incontinence Supplies (e.g. Briefs, Protective Underwear, Disposable Underpads)
- Liquids or Lotions (e.g. periwash, shampoo)
- Wound Care Products
- Nutritional Supplements
- Exam Gloves
- Durable Medical Equipment (DME)
- Shipping Charges (if applicable)
Ensura Satisfaction Guarantee
Your complete satisfaction is our goal! With that in mind, Ensura offers a 100% satisfaction guarantee on all the products we sell. If for any reason you are not satisfied with your purchase, we will do our best to make it right.
Processing Returns & Exchanges
RETURNS AND EXCHANGES WILL ONLY BE ACCEPTED WITH A VALID RETURN AUTHORIZATION NUMBER (RA#) OBTAINED DIRECTLY FROM ENSURA. ANY ATTEMPT TO RETURN PRODUCT WITHOUT A VALID AUTHORIZATION NUMBER WILL NOT BE PROCESSED FOR CREDIT OR EXCHANGE.
If your merchandise is eligible for a return or exchange, please send us an email at firstname.lastname@example.org or call us at (203) 936-7872 to receive instructions on returning your merchandise. Please be prepared to provide the following information:
- Contact Name & Phone Number
- Original Order/Invoice Number
- Date of Purchase
- P.O. Number (if applicable)
- Items to be Returned/Exchanged
- Requested Course of Action
Once your return is approved and a authorization is issued, please write your RA# clearly on the outside of the package, include a copy of the original invoice, and ship to the following address:
Returns & Exchanges Dept.
4616 25th Ave NE #293
Seattle, WA 98105
Please allow 7-10 business days for processing of credits & exchanges after receipt of returned merchandise.